How does RecallIQ work?

RecallIQ connects to your customer database and automatically sends MOT and service reminders by SMS or email at the right time — before their vehicle is due. You set it up once and it runs automatically.

How much does RecallIQ cost?

RecallIQ starts at £15.99 per month on our founder rate. There are no per-SMS charges and no hidden costs.

Can I import my existing customers?

Yes. RecallIQ has a built-in data import tool that accepts CSV files from most garage management systems.

How quickly will I see results?

Most garages see improved booking rates within the first 30 days. Our average customer reports 85% MOT customer retention within 3 months.

Is RecallIQ better than MOT Manager?

RecallIQ is purpose-built for retention and revenue growth — not just reminders. It includes churn risk alerts, bulk campaigns, Google review automation, and profitability dashboards that MOT Manager doesn't offer.

RecallIQ | Automated MOT & Service Reminders for Independent Garages. Stop losing your MOT customers to the big chains. RecallIQ is the set-and-forget retention tool built for independents. 85% retention, +12% revenue, and 25 hours saved every month. Secure your £9.99 Founder rate today.

How to Talk to Customers About DVSA Advisory Items

Advisory notes can either build trust or trigger complaints. A short guidebook on how service advisors should frame them.

Why advisories matter

Advisories make or break trust on MOT day. Customers remember how you handled them — usually more than the pass or fail itself.

The four rules

Be specific. 'Brake pads wearing — replace in next 6 months' beats 'brake pads worn'.
Show, don't tell. Walk the customer to the vehicle and point out the item if you can.
Quote a price range. Vague repairs invite competitors to undercut you with a cheap-specific number.
Don't oversell. Customers who feel pressured never come back.

A script your team can adapt

'I want to flag three advisories from the test. None are urgent — these are all 'keep an eye on' items. The first is your brake pads, which I'd recommend replacing in the next 6 months. We can do that for around £140 when you're ready. The second…'

The retention angle

Every advisory note you write is also a future booking opportunity. Customers won't remember to come back for an advisory unless you remind them — which is exactly why a follow-up SMS two months later, with the advisory reason, typically recovers bookings at 5-10x the rate of generic reminders.

A good advisory conversation today is the cheapest marketing investment you can make this week.